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Контакт

At Maenam Hills, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you stay with us or interact with our services.

1. Information We Collect

We may collect:

  • Contact details (name, email, phone number)

  • Booking details (dates, number of guests, preferences)

  • Payment information (handled securely by our booking/payment providers)

  • Communication records (messages, emails, inquiries)

2. How We Use Your Information

We use your information to:

  • Process and confirm reservations

  • Communicate with you about your stay

  • Provide services and support during your visit

  • Improve our guest experience and offers

  • Meet legal or regulatory requirements

3. Sharing Your Information

We do not sell or rent your data.
We only share it with:

  • Trusted payment processors

  • Booking platforms you use (e.g. Airbnb, Booking.com)

  • Service providers helping us manage reservations (housekeeping, maintenance)
    All third parties are required to keep your data safe.

4. Data Security

We take reasonable measures to protect your personal data from loss, misuse, or unauthorized access. Online payments are processed through secure, encrypted systems.

5. Your Rights

You may request to:

  • Access the personal data we hold about you

  • Correct or update your details

  • Ask us to delete your information (when legally possible)

6. Contact Us

If you have questions about this policy or your data, please contact us:
📧 Email: info@samuimaenamhills.com
📞 Phone/WhatsApp: +66 80 347 9147

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